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Call Center Recruiting and New Hire Training
The Best of Call Center Management Review
by Brad Cleveland, Susan HashCall Center Recruiting and New Hire Training : READ MORE
- Author: Brad Cleveland, Susan Hash
- Publisher: International Customer Management Press
- Format: paperback
- Release date: July 1, 2004
- ISBN: 9781932558036 (1932558039)
- Language: english
About The Book
Revised and Updated with New Material Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ? Developing new-hires into successful agents ? Recruiting and training call center supervisors ? Alternative labor pools Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.
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